ASUS, the leader in PC innovation, quality and design, is now the clear leader in reliability as well, according to the latest RESCUECOM Computer Reliability Report released on March 24, 2009.
Record-setting Score of 972 in RESCUECOM\^ds Computer Reliability Report Puts ASUS More Than 600 Points Ahead of Nearest Competitor
RESCUECOM assessed the world\^ds top computer manufacturers according to the number of calls made to the RESCUECOM call center vis-à-vis each company\^ds market share, and ASUS far outshone the rest of the field with a disproportionately small number of calls requesting for help with its products. ASUS was awarded a score of 927—a RESCUECOM record—placing it emphatically at the top of the table and prompting RESCUECOM to dub ASUS the “new leader in reliable personal computers”.
|
Position
|
Manufacturer
|
Reliability Score
|
|
1
|
ASUS
|
972
|
|
2
|
IBM/LENOVO
|
348
|
|
3
|
APPLE
|
324
|
|
4
|
TOSHIBA
|
172
|
|
5
|
ACER
|
151
|
|
6
|
HP/COMPAQ
|
142
|
“We are delighted with, but are not surprised by, this result,” said Lillian Lin, Director of Marketing, ASUS. “We have invested enormous resources in ensuring that our products are of the highest quality, and that our customers get the best after-sales service possible. We insist on perfection in everything we do—a philosophy that is captured in our new corporate slogan ‘Inspiring Innovation • Persistent Perfection\^d—and are very pleased to see our efforts reaping dividends in the form of a smooth customer experience.
” RESCUECOM\^ds PC reliability score takes into account the quality of the components and software used in manufacturing the computers, as well as the after-sales support the manufacturer provides its customers. The calculations are based on data published by market intelligence firm IDC.
Source: Asus